The first and last person people see in the medical office is the administrative medical assistant. Typical duties medical office administration includes welcoming patients, new patient registration form completion, patient file management, health insurance verification, patient billing and accepting co-payments, and scheduling new and follow-up appointments. In addition, they enter patient data and demographics into medical files and computer databases, perform various medical corresponding and typing requests, route incoming phone calls, take messages, call the pharmacy for prescription order refills and arrange for patient hospital admission if so ordered by the doctor. They also make copies of lab tests and medical notes to be mailed to other doctors, or patients.
Front office and reception management, customer service, typing, keyboarding, computer skills and knowledge of word processing applications, medical terminology, filing systems, basic grammar, spelling and arithmetic, scheduling, registration, and admission process, bookkeeping, accounting, payment processing, financial management and excellent customer services skills are all essential skills which all require an investment of time and effort. The featured Concorde medical assistant school video above not only promotes their 9-month training program but also nicely shows the duties of the administrative medical assistant and other medical office professionals in a managed health care company (HMO), physician’s practice, and other health, medical and professional office settings. It’s worth watching. Serving people calling the doctor’s office and dealing with patients who are sick can be equally stressful on both ends. A well-maintained filing system not only conveys a polished and professional image, but also enables every medical assistant to effortlessly retrieve patient records and documentation whenever needed. A friendly smile, courtesy, and a “hello, how are you” can go a long way. All in all the administrative medical assistant is the first-line representative and “point of service” of the medical practice.
Existing patients need to be asked each time if anything has changed as they arrive for appointments. Patient registration includes completing insurance documentation, medical history information, health care proxies, and signing financial information forms and medical disclaimers.